Refund policy
Refunds & Replacements Policy
Refunds or replacements for physical products are available only when the issue is caused by the supplier or shipping carrier, such as delivery failure, damaged items, or missing/incorrect products. All requests must meet the conditions below.
Order Delays
If an order has no tracking updates, remains in transit, or exceeds:
- 45 days (U.S. orders)
- 60 days (International orders)
- 110 days (Brazil orders)
We may, at our discretion, resend the item or issue a refund.
Delivered Orders
Refunds or replacements will not be issued if tracking shows the order as delivered.
If marked delivered but not received, official non-delivery confirmation from the carrier is required.
Damaged Items
Refunds or replacements are issued only if the product itself arrives damaged or defective.
- Must be reported within 48 hours of delivery
- Clear photos or videos showing the defect and impact on functionality are required
- Packaging damage alone does not qualify
In the event of receiving a damaged item, customers are required to report it within 48 hours of product receipt. Failure to comply will result in the inability to process a refund or replacement.
Incorrect or Missing Items
Refunds or replacements are available for incorrect or missing items.
- Photo or video evidence is required
- Evidence must include the received item, original packaging, and shipping label
Order Cancellations
Orders may be canceled before processing or shipping for a full refund.
Print-on-demand, pre-order, clearance, or made-to-order items cannot be canceled once payment is completed.
Important Notice
- No free returns
- Customer is responsible for return shipping (if applicable)
- All requests are reviewed case by case and must comply with this policy
✔️ Checkout Disclaimer (Recommended)
Refunds and replacements are only available for damaged, incorrect, or undelivered items. Free returns are not offered.